Medical Underwriting Services 
In this market, companies are staffed by highly qualified medical personnel
trained to conduct telephone interviews with applicants efficiently and
effectively. blueButler's secure and automated workflow processes, scripts and
call tags enable significantly faster and accurate processing of the interview
files making the process more efficient and reducing administrative back office
costs.
- Automate the Tele-Interviewer process with blueButler's automatic call
recording, scripts, call tags and reports
- blueButler's Click-to-tag method invokes client-specific procedures and groups
call recording files by client, order number and interviewer
- Automated scripts are used to confirm consent with applicants
- Security model controls access to recording files; audit staff can easily
review applications and update status (eg. proceed with billing)
- blueButler Web Services enables integration with back-office billing systems
allowing completed applications to be processed for billing and automated
posting to client's designated data warehouse
- blueButler's scheduled reports provide management oversight on key performance
indicators such as interviewer productivity (daily/weekly interview summaries),
application statistics (eg. completed/reprocessed/rejected), average
interview-to-billing times, etc.
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