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Agency Management System Integration “sigXPTM already has the most secure activity process in the BMS arena. By having a locked activity history, Keal’s clients have a better chance of defending their position in court and avoiding an E&O exposure. The addition of blueButler takes this one step further by making the actual conversation part of the client history, rather than transcribed notes from the user.” Computerized records management is a key application for every insurance company and blueButler revolutionizes the use of call recording by integrating with the back-office software systems used to manage customer, policy and claim records. blueButler records phone conversations as standard compressed audio files that are stored on a hard drive and indexed in a secure SQL database. blueButler allows you to integrate these audio files with the phone call activity or abeyance records in your Agency Management System. This integration makes it as easy to locate the phone conversation related to the client’s policy as it is to locate a related fax or email message. In particular, blueButler iDR integrates with the following market-leading Agency Management Systems:
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